A ragged band they called the Diggers came to show the people's will

[venta]

Of interest only to LloydsTSB customers who use internet banking:

The internet banking interface has just been totally updated. I'm not sure yet whether I like it, but that may be largely unfamiliarity. However, one thing about it is Totally Bad And Wrong.

The bank statements are displayed most-recent-transation first. There is no way to display them most-recent-transation last.

This is (in my opinion :) such a totally boneheaded decision that I just rang their internet banking enquiry line to enquire where that option was, since I'd obviously missed it. Apparently, there really is no such option.

The design team are still working on the interface, and one of the options they're currently considering is adding the ability to configure whether you want your statements right way up, or stupid way up.

Displaying the statements most-recent-first is apparently in response to customer demand. Some people don't like the hard work of scrolling all the way down the page, or clicking on the "recent transactions". I'm assuming - possibly wrongly - that there are an equal number of customers who didn't bother contacting LloydsTSB to say "hey, we really like the right-way-up statements, keep 'em like that!"

If you are such a customer, I implore you to contact them and get the feature added. If people want their statements wrong way up, I support their right to have them. Just make it configurable. Please.

Due to another policy I don't quite understand, the only way to contact them about internet banking issues is by telephone (0800 0150158).

Comments

[fractalgeek.livejournal.com]

I also don't like the new way payments are managed

[venta.livejournal.com]

I haven't interacted with that part yet (was so scared off by the statements being upside down I got straight ont he phone :)

Mind you, I didn't particularly like how they used to be managed, either, so it may just be a different set of grumbles.

[fractalgeek.livejournal.com]

Oh, and if they want me to go paperless, I want an easy way to work though my previous transactions, up to 6 years ago, including if I am no longer a customer. STOP ASKING ME until then.

[ulfilias.livejournal.com]

Awesome track by the Oysterband, even has distortion in it, however i feel you will now probably tell me its a trad folk song, with an arron jumper and penny whistle !

[venta.livejournal.com]

I only knew it as a Billy Bragg song, and assumed it was one of his, but apparently it was written in 1975 by some chap called Leon Rosselson.

According to Wikipedia (http://en.wikipedia.org/wiki/Diggers%27_Song), anyway :)

[undyingking.livejournal.com]

Ah, I guess that explains why it's lyrically a bit more involved than most Billy Bragg songs (which I had also assumed it was). He seems to have to work to get his tongue round all the words in a few places.

[ulfilias.livejournal.com]

Its on the Album Shouting end of life. Seems its called The World Turned Upside Down. There are a few ropey live version on Utube, but i'd hunt the one off Shouting idealy

http://www.youtube.com/watch?v=Gart3kJPXao

[dr-bob.livejournal.com]

Ooh, Leon Rosselson. He's a bit of a socialist activist-come-comic song writer. Wrote a rather sarcastic song about the censorship of Spycatcher by the Thatcher govt. And another about a young lady with a fetish for biting policemen. There are others more familiar with him than I am (eg verlaine iirc)

[feanelwa.livejournal.com]

To me that seems the right way up, because Santander do it the same and I'm used to it. Co-op, however, seem to have it one way up in one place and another way up somewhere else, which leads to entertaining "Oh good, I have £1200, now has the rent gone out yet WHAT DO YOU MEAN I HAVE £100 LEFT oh wait it went the other way up" moments

[feanelwa.livejournal.com]

.
Sorry, I forgot the full stop. And then I spelled full wrong. I might give up on English today and just draw pictures.

[venta.livejournal.com]

I just had to make three separate corrections to my earlier reply to you. So it's not just you, there's some sort of bad typing mojo in the air today. Definitely.

[venta.livejournal.com]

I think I was intially confused by the upside-down, because I regard the online view as merely the internet version of the paper bank statement - and paper bank statements are always (as far as I'm aware!) most-recent-last for historic being-written-on-paper reasons.

I also have an HSBC online account, and was really freaked out when I first tried to make sense of a statement - it took me a bewilderingly long time to work out that it wasn't random numbers, it was just upside down. Fortunately, they have an email-client-style arrow button to turn the statement the other way up.

Mixing the way you do it does seem a bit bizarre, though, and liable to cause confusion.

[mrph.livejournal.com]

Thank you. This has brightened my day with a touch of corporate schadenfreude. I'm not a Lloyds TSB customer, but I'm always interested in Online Banking... :P

I mean... c'mon, guys? No statement sorting/filtering options?

I'm used to being able to sort my statements by date or amount, ascending or descending. I can also choose to see detail or just summaries for each category (e.g. total for card payments).

...and I can save whatever view I want into my preferences for that account so that I don't have to repeat this every single time I login. Different accounts can have different settings, if required.

Still, I'm betting Lloyds lets you do a few things that I can't do online. Swings and roundabouts...

[exspelunca.livejournal.com]

Oh the joy of being a crumbly who refuses to bank on the net or by phone (or with Lloyds myself since I rang up about my account and they told my husband, with whom I have a joint account).