A ragged band they called the Diggers came to show the people's will

[venta]

Of interest only to LloydsTSB customers who use internet banking:

The internet banking interface has just been totally updated. I'm not sure yet whether I like it, but that may be largely unfamiliarity. However, one thing about it is Totally Bad And Wrong.

The bank statements are displayed most-recent-transation first. There is no way to display them most-recent-transation last.

This is (in my opinion :) such a totally boneheaded decision that I just rang their internet banking enquiry line to enquire where that option was, since I'd obviously missed it. Apparently, there really is no such option.

The design team are still working on the interface, and one of the options they're currently considering is adding the ability to configure whether you want your statements right way up, or stupid way up.

Displaying the statements most-recent-first is apparently in response to customer demand. Some people don't like the hard work of scrolling all the way down the page, or clicking on the "recent transactions". I'm assuming - possibly wrongly - that there are an equal number of customers who didn't bother contacting LloydsTSB to say "hey, we really like the right-way-up statements, keep 'em like that!"

If you are such a customer, I implore you to contact them and get the feature added. If people want their statements wrong way up, I support their right to have them. Just make it configurable. Please.

Due to another policy I don't quite understand, the only way to contact them about internet banking issues is by telephone (0800 0150158).

Comments

[fractalgeek.livejournal.com]

I also don't like the new way payments are managed

[fractalgeek.livejournal.com]

Oh, and if they want me to go paperless, I want an easy way to work though my previous transactions, up to 6 years ago, including if I am no longer a customer. STOP ASKING ME until then.

[ulfilias.livejournal.com]

Awesome track by the Oysterband, even has distortion in it, however i feel you will now probably tell me its a trad folk song, with an arron jumper and penny whistle !

[feanelwa.livejournal.com]

To me that seems the right way up, because Santander do it the same and I'm used to it. Co-op, however, seem to have it one way up in one place and another way up somewhere else, which leads to entertaining "Oh good, I have £1200, now has the rent gone out yet WHAT DO YOU MEAN I HAVE £100 LEFT oh wait it went the other way up" moments

[mrph.livejournal.com]

Thank you. This has brightened my day with a touch of corporate schadenfreude. I'm not a Lloyds TSB customer, but I'm always interested in Online Banking... :P

I mean... c'mon, guys? No statement sorting/filtering options?

I'm used to being able to sort my statements by date or amount, ascending or descending. I can also choose to see detail or just summaries for each category (e.g. total for card payments).

...and I can save whatever view I want into my preferences for that account so that I don't have to repeat this every single time I login. Different accounts can have different settings, if required.

Still, I'm betting Lloyds lets you do a few things that I can't do online. Swings and roundabouts...

[exspelunca.livejournal.com]

Oh the joy of being a crumbly who refuses to bank on the net or by phone (or with Lloyds myself since I rang up about my account and they told my husband, with whom I have a joint account).