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ventaOf interest only to LloydsTSB customers who use internet banking:
The internet banking interface has just been totally updated. I'm not sure yet whether I like it, but that may be largely unfamiliarity. However, one thing about it is Totally Bad And Wrong.
The bank statements are displayed most-recent-transation first. There is no way to display them most-recent-transation last.
This is (in my opinion :) such a totally boneheaded decision that I just rang their internet banking enquiry line to enquire where that option was, since I'd obviously missed it. Apparently, there really is no such option.
The design team are still working on the interface, and one of the options they're currently considering is adding the ability to configure whether you want your statements right way up, or stupid way up.
Displaying the statements most-recent-first is apparently in response to customer demand. Some people don't like the hard work of scrolling all the way down the page, or clicking on the "recent transactions". I'm assuming - possibly wrongly - that there are an equal number of customers who didn't bother contacting LloydsTSB to say "hey, we really like the right-way-up statements, keep 'em like that!"
If you are such a customer, I implore you to contact them and get the feature added. If people want their statements wrong way up, I support their right to have them. Just make it configurable. Please.
Due to another policy I don't quite understand, the only way to contact them about internet banking issues is by telephone (0800 0150158).
The internet banking interface has just been totally updated. I'm not sure yet whether I like it, but that may be largely unfamiliarity. However, one thing about it is Totally Bad And Wrong.
The bank statements are displayed most-recent-transation first. There is no way to display them most-recent-transation last.
This is (in my opinion :) such a totally boneheaded decision that I just rang their internet banking enquiry line to enquire where that option was, since I'd obviously missed it. Apparently, there really is no such option.
The design team are still working on the interface, and one of the options they're currently considering is adding the ability to configure whether you want your statements right way up, or stupid way up.
Displaying the statements most-recent-first is apparently in response to customer demand. Some people don't like the hard work of scrolling all the way down the page, or clicking on the "recent transactions". I'm assuming - possibly wrongly - that there are an equal number of customers who didn't bother contacting LloydsTSB to say "hey, we really like the right-way-up statements, keep 'em like that!"
If you are such a customer, I implore you to contact them and get the feature added. If people want their statements wrong way up, I support their right to have them. Just make it configurable. Please.
Due to another policy I don't quite understand, the only way to contact them about internet banking issues is by telephone (0800 0150158).
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no subject
Date: 2010-07-26 07:14 pm (UTC)I mean... c'mon, guys? No statement sorting/filtering options?
I'm used to being able to sort my statements by date or amount, ascending or descending. I can also choose to see detail or just summaries for each category (e.g. total for card payments).
...and I can save whatever view I want into my preferences for that account so that I don't have to repeat this every single time I login. Different accounts can have different settings, if required.
Still, I'm betting Lloyds lets you do a few things that I can't do online. Swings and roundabouts...