A ragged band they called the Diggers came to show the people's will

[venta]

Of interest only to LloydsTSB customers who use internet banking:

The internet banking interface has just been totally updated. I'm not sure yet whether I like it, but that may be largely unfamiliarity. However, one thing about it is Totally Bad And Wrong.

The bank statements are displayed most-recent-transation first. There is no way to display them most-recent-transation last.

This is (in my opinion :) such a totally boneheaded decision that I just rang their internet banking enquiry line to enquire where that option was, since I'd obviously missed it. Apparently, there really is no such option.

The design team are still working on the interface, and one of the options they're currently considering is adding the ability to configure whether you want your statements right way up, or stupid way up.

Displaying the statements most-recent-first is apparently in response to customer demand. Some people don't like the hard work of scrolling all the way down the page, or clicking on the "recent transactions". I'm assuming - possibly wrongly - that there are an equal number of customers who didn't bother contacting LloydsTSB to say "hey, we really like the right-way-up statements, keep 'em like that!"

If you are such a customer, I implore you to contact them and get the feature added. If people want their statements wrong way up, I support their right to have them. Just make it configurable. Please.

Due to another policy I don't quite understand, the only way to contact them about internet banking issues is by telephone (0800 0150158).

Comments

[feanelwa.livejournal.com]

To me that seems the right way up, because Santander do it the same and I'm used to it. Co-op, however, seem to have it one way up in one place and another way up somewhere else, which leads to entertaining "Oh good, I have £1200, now has the rent gone out yet WHAT DO YOU MEAN I HAVE £100 LEFT oh wait it went the other way up" moments

[feanelwa.livejournal.com]

.
Sorry, I forgot the full stop. And then I spelled full wrong. I might give up on English today and just draw pictures.

[venta.livejournal.com]

I just had to make three separate corrections to my earlier reply to you. So it's not just you, there's some sort of bad typing mojo in the air today. Definitely.

[venta.livejournal.com]

I think I was intially confused by the upside-down, because I regard the online view as merely the internet version of the paper bank statement - and paper bank statements are always (as far as I'm aware!) most-recent-last for historic being-written-on-paper reasons.

I also have an HSBC online account, and was really freaked out when I first tried to make sense of a statement - it took me a bewilderingly long time to work out that it wasn't random numbers, it was just upside down. Fortunately, they have an email-client-style arrow button to turn the statement the other way up.

Mixing the way you do it does seem a bit bizarre, though, and liable to cause confusion.