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[personal profile] venta
When flying out to Germany (pre-kneesplosion), ChrisC and I checked ourselves in using one of the automatic touch-screen check-in machines rather than dealing with a human. You scan your passport, and push buttons to indicate how many bags you have.

At this point, a member of airport staff looked at us, and obviously saw two travellers staring in confusion at a screen. He came over to ask if we needed assistance.

No, thanks, we were doing fine.

But we continued to stare at the machine.

So he helpfully came closer and tried to press the button that was clearly eluding us.

I batted his hand away. The machine was showing a huge wall of text, with a "confirm" button at the bottom. We were not staring in confusion, we were reading the bloody text. That we were about to agree to. An act which airport staff regard as ridiculous and unprecedented behaviour. He apologised, now wary of these obvious weirdos who were reading the funny squiggles before clicking the large and commodious yellow button.

The next screen was busy with pictures and text, explaining all the things you mustn't put in your luggage. If you actually stopped to read all those, even the machine gave up and started warning that it was about to time out.

So there we are: neither Lufthansa's staff, nor their machines, really think you need to understand the terms you're agreeing to. Next time I think I will pack live ammunition in my suitcase.

Date: 2016-03-01 10:00 pm (UTC)
From: [identity profile] qatsi.livejournal.com
On return from our last holiday, Mrs Q and I found ourselves directed to automated barriers for UK passport control. Ahead of us were an elderly couple who were having difficulty. It turns out the biometrics don't work if you swap passports with your other half. It didn't seem appropriate to enquire why they hadn't checked they each had the right passport before they began. (I supose if you are used to doing things by hand, you hand over two passports to the official, and you ae both waved through ... but ...)

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