'Twas on a Monday morning...

[venta]

Predictably, something I own has gone wrong. Weirdly, it has gone wrong while still under warranty.

My laptop has a thumbwheel to control the volume - no, I don't know why it doesn't just have a soft volume control, either. I often keep the volume set to zero. The other day, I wanted to listen to something, so went to turn it up... and found the thumbwheel missing.

Well, not missing as such, but having fallen irretrivably inside the case.

Call number one to Evesham customer support (last Friday): mostly successful. Waiting time of around 15 minutes to get to speak to someone, who just managed not to say "well, I've not heard that one before" in response to my description of the problem. Apparently the thumbwheel is soldered directly to the motherboard. As onebyone pointer out, the correct response to that should have been "no, it isn't". However, it does go some way to explaining the weird crashes I've been seeing since the volume control broke. A courier would pick the laptop up from work on Monday.

Current opinion of Evesham: good.

The courier didn't call.

Call number two to Evesham customer support (today): faintly annoying. Faster pick-up time, but they seem to have ditched their on-hold music in favour of on-hold white noise. Apparently my laptop was booked in after 4pm on Friday: too late for next-working-day pick-up. Inexplicably, it wasn't booked in for collection today either. The bloke on the phone made a new appointment, so the courier should call tomorrow.

Current opinion of Evesham: neutral.

This has the accidental side-effect that I won't be reading mail outside of work hours, or reading/posting to LJ reliably, until further notice.

Comments

[wimble.livejournal.com]

Actually, the head unit on mine is already damaged.

How can you possibly make it worse?

...

[venta.livejournal.com]

head unit ? Do you mean front ?

(All that's wrong with my current one is that the wire that goes from the CD player to the tape deck is worn out and all its connections have gone loose.)

[wimble.livejournal.com]

head unit: boxy bit that actually fits into the dashboard. In fact, in my case, the head unit is ok, it's the display on the removable control panel that's cracked (you knew this: the big black splodge that stops it telling you it's playing track number 5. Again!)

Just wondering, if you are going to inherit it, how long it's going to be before something worse happens!

[venta.livejournal.com]

Aha. That's what I meant by "front". And I'd forgotten about its 5 fixation :) Fortunately, I consider shuffle modes to be the spawn of the devil, so shouldn't suffer from over-fiving too much.

And contrary to popular beliefe, I don't break everything. That's just a foul rumour spread about by Snow_Leopard.

[venta.livejournal.com]

beliefe

Which is like belief, only done three hundred years ago.