'Twas on a Monday morning...
May. 25th, 2004 10:22 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ventaPredictably, something I own has gone wrong. Weirdly, it has gone wrong while still under warranty.
My laptop has a thumbwheel to control the volume - no, I don't know why it doesn't just have a soft volume control, either. I often keep the volume set to zero. The other day, I wanted to listen to something, so went to turn it up... and found the thumbwheel missing.
Well, not missing as such, but having fallen irretrivably inside the case.
Call number one to Evesham customer support (last Friday): mostly successful. Waiting time of around 15 minutes to get to speak to someone, who just managed not to say "well, I've not heard that one before" in response to my description of the problem. Apparently the thumbwheel is soldered directly to the motherboard. As![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
onebyone pointer out, the correct response to that should have been "no, it isn't". However, it does go some way to explaining the weird crashes I've been seeing since the volume control broke. A courier would pick the laptop up from work on Monday.
Current opinion of Evesham: good.
The courier didn't call.
Call number two to Evesham customer support (today): faintly annoying. Faster pick-up time, but they seem to have ditched their on-hold music in favour of on-hold white noise. Apparently my laptop was booked in after 4pm on Friday: too late for next-working-day pick-up. Inexplicably, it wasn't booked in for collection today either. The bloke on the phone made a new appointment, so the courier should call tomorrow.
Current opinion of Evesham: neutral.
This has the accidental side-effect that I won't be reading mail outside of work hours, or reading/posting to LJ reliably, until further notice.
My laptop has a thumbwheel to control the volume - no, I don't know why it doesn't just have a soft volume control, either. I often keep the volume set to zero. The other day, I wanted to listen to something, so went to turn it up... and found the thumbwheel missing.
Well, not missing as such, but having fallen irretrivably inside the case.
Call number one to Evesham customer support (last Friday): mostly successful. Waiting time of around 15 minutes to get to speak to someone, who just managed not to say "well, I've not heard that one before" in response to my description of the problem. Apparently the thumbwheel is soldered directly to the motherboard. As
onebyone pointer out, the correct response to that should have been "no, it isn't". However, it does go some way to explaining the weird crashes I've been seeing since the volume control broke. A courier would pick the laptop up from work on Monday.Current opinion of Evesham: good.
The courier didn't call.
Call number two to Evesham customer support (today): faintly annoying. Faster pick-up time, but they seem to have ditched their on-hold music in favour of on-hold white noise. Apparently my laptop was booked in after 4pm on Friday: too late for next-working-day pick-up. Inexplicably, it wasn't booked in for collection today either. The bloke on the phone made a new appointment, so the courier should call tomorrow.
Current opinion of Evesham: neutral.
This has the accidental side-effect that I won't be reading mail outside of work hours, or reading/posting to LJ reliably, until further notice.
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no subject
Date: 2004-05-25 03:02 am (UTC)no subject
Date: 2004-05-25 03:06 am (UTC)no subject
Date: 2004-05-25 03:31 am (UTC)Mind you, I'm fully expecting them to charge me for fixing it, saying that the thing wouldn't have come unstuck if I'd been using it correctly or something :(