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[personal profile] venta
Note for Americans: I live in the UK, where customer service is regarded as (at best) an optional extra.

Today I was in the card shop, Scribbler, buying a birthday card in rather a hurry.

Did I want a bag, asked the lady behind the counter.

No, but I would quite like the loan of a pen if she wouldn't mind.

She didn't mind. She asked if I wanted her to dispose of the card's plastic wrapping, and handed me my unwrapped card with a nice pen and a useful clipboard to provide a flat surface to write on. The clipboard even had an attached bit of paper for practice scribbling.

So hurrah! Well done Scribbler on High Holborn.

Date: 2014-12-19 10:59 pm (UTC)
From: [identity profile] venta.livejournal.com

Are you still seeing this in shops? I think that these days, in That London the tide has definitely turned and more and more people are bringing their own bags rather than accepting placcy bags. Shop staff seem a lot more inclined to offer bags, rather than just assuming.


In some shops, anyway. Getting out of our local Tesco Metro without a carrier is quite a challenge.

Date: 2014-12-20 09:22 am (UTC)
From: [identity profile] sammason.livejournal.com
Yes it varies between shops. The sales assistant is unlikely to have choice in the matter, but occasionally I've been told that it's a policy to insist on giving bags. Convenient for advertising the shop.

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