Firefox help wanted!

[venta]

This morning, Firefox is flatly refusing to load any pages - including my webmail, and the pages I need for work. All I'm seeing is the little pop-up box which says "this document contains no data".

In an attempt to fix this, I clicked on the little red update-icon, and it claimed it was downloading a file, but then couldn't complete the installation process. Restarting Windows and Firefox, I tried to download updates again, whereupon it said it couldn't find the update servers. The little red update-icon has, however, now gone away. Help->About Mozilla claims I'm now running version 1.0.3[*],so I guess the update has worked in some sense.

This document still contains no data, though.

I don't think my connection's at fault, because the likes of puTTy can talk to the outside world. So far, the only site Firefox will happily load appears to be livejounal. Does anyone have any suggestions ?

[*] Which I wasn't running before, and which was the version I was expecting to upgrade to, even though this page http://www.mozilla.org/products/firefox/start/#mBody (which I can load) advertsises v1.0.4 as an upgrade (which I can't download).

Update: I don't think it's Firefox's fault, actually, since IE can't load any of these pages either. At least IE behaves sensibly/gives error messages/tells me it can't download things :(

Comments

NTL Status Update

[wimble.livejournal.com]

They've finally updated their status web page.

Posted at 11:34, and a problem since 10:50 (which is clearly not true)

Oxford Browsing Unavailable

Detail

ntl broadband customers in Oxford and the surrounding areas may experience a loss to Internet web page browsing. Our engineers are aware and working to restore service as soon as possible.

Please accept our apologies for any inconvenience that this may cause.

Re: NTL Status Update

[venta.livejournal.com]

Thanks - obviously, I can't see that, on account of Oxford browsing being unavailable :(

Thanks to some help from ach, I've now got Firefox to go through work's proxy, so I can get to the intranet. And IE doesn't go through work's proxy, so will let me read LJ. What more could I possibly want ?

Well, webmail, I suppose :)

Re: NTL Status Update

[wimble.livejournal.com]

on account of Oxford browsing being unavailable

Good grief. You'd almost think I'd pasted the text in for no good reason. Although I had assumed you'd be getting the copy as an email. Hah!

Does your webmail provider support pop or imap? Whilst that might not be your preferred solution, it'd be an interim fix (also, without knowing when NTL will sort out the problems).

Re: NTL Status Update

[venta.livejournal.com]

You'd almost think I'd pasted the text in for no good reason.

Er, yes... I was just being amused at the idea that anyone who was suffering from the problem couldn't know about it. Unless, of course, someone handily pasted the details for them.

ach produced the name of a working ntl proxy from somewhere (winn-cache-1.server.ntli.net), so everything is, in a limited sense, All Right Again.

Re: NTL Status Update

[wimble.livejournal.com]

If you try to manage your NTL account status from their web pages (to change your Broadband speed, for example), you need to enter your account name, and password.

If you can't remember your password, they've got a handy link which results in your password being emailed to your NTL account mailbox.

Which is protected by the same password they've already asked about. (Even the telephone support people appreciated this was a minor usability problem!)