Firefox help wanted!

[venta]

This morning, Firefox is flatly refusing to load any pages - including my webmail, and the pages I need for work. All I'm seeing is the little pop-up box which says "this document contains no data".

In an attempt to fix this, I clicked on the little red update-icon, and it claimed it was downloading a file, but then couldn't complete the installation process. Restarting Windows and Firefox, I tried to download updates again, whereupon it said it couldn't find the update servers. The little red update-icon has, however, now gone away. Help->About Mozilla claims I'm now running version 1.0.3[*],so I guess the update has worked in some sense.

This document still contains no data, though.

I don't think my connection's at fault, because the likes of puTTy can talk to the outside world. So far, the only site Firefox will happily load appears to be livejounal. Does anyone have any suggestions ?

[*] Which I wasn't running before, and which was the version I was expecting to upgrade to, even though this page http://www.mozilla.org/products/firefox/start/#mBody (which I can load) advertsises v1.0.4 as an upgrade (which I can't download).

Update: I don't think it's Firefox's fault, actually, since IE can't load any of these pages either. At least IE behaves sensibly/gives error messages/tells me it can't download things :(

Comments

[wimble.livejournal.com]

http://www.ntl-isp.ntl.com/ServiceStatus/

reports "Loss of Broadband in Oxford" (which is the wrong problem, since we've got connections, just not http).

[wimble.livejournal.com]

NTL's telephones support makes you jump through all the usual hoops.
Then the recorded voice message tells you there's a problem in Oxford (and surrounding areas). Just as you go "oh, so they know about...", you get through to a support person, to whom you repeat what the recording says.

They don't know when it'll be fixed and won't admit they know what's going on, other than it's maintainance.

[venta.livejournal.com]

I spoke to someone on the phone at NTL at around 9am, and they said our modem was connected fine, but there must be a problem with the router.

Since the router is in secutatrix's room, and I'd already woken her up to restart it once, I've not yet tried a proper restart of router and modem both at once.

I completely lost all connectivity after that, but things seem to have healed slightly now - back to most apps being able to connect, and LJ working, but no other web access :(

[wimble.livejournal.com]

Don't bother with your kit: whoever told you to look at it was a muppet.

They've wised up slightly: my tech support guy did say it would start working automatically. But why they don't just route all their traffic through the working proxy is beyond me: it wouldn't be quick, as there'd be massive amounts of competition for the bandwidth, but at least there'd be some throughput.