These things they're a mystery to me too
Aug. 10th, 2004 10:15 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ventaIn a somewhat bathetic ending, the crashing epic saga of my attempts to get my laptop repaired (part 1 and part 2) has drawn to a close.
Saga Part the Third isn't terribly exciting reading - they picked up the notebook when they said they would, fixed it properly, delivered it back in five days.
However, because I'm a grumpy old git, I'll still be writing to complain to them about the service I had. What can I reasonably grumble about, though ?
The time it took them, obviously. They had my laptop for 2 months when they promised 7-10 days. They never once contacted me to update me on what was going on, I had to chase them up every couple of weeks.
One of the reasons given for the delay was the ordering of the new motherboard - yet I think they actually repaired the old one, not replaced it. The other reason was that they were dealing with red tape from their own insurance company: I need to work out a polite way of saying "I don't see why this should be made to be my problem".
When it was first returned to me, it was obvious that no one had bothered to check it, since the volume wheel they'd replaced didn't actually work.
They didn't warn me that they'd completely wipe my hard drive and reinstall Windows - as I said before, I'm not particularly surprised at this, I just feel they should warn people. And, incidentally, to those who suggested that perhaps they'd ghosted on an up-to-date version of Windows: when I first went on line... 53 critical updates.
Hmm. Anything else ? If I'm going to get my green crayon out to write a letter, I might as well have a really good go at them :)
And now, of course, I get to play the exciting game of trying to set all the right options to get XP to behave sensibly, and look nice. And the other game of downloading everything, ever, and setting it all up.
So... While my laptop was away, I changed email addresses, and the mail provider I now use (http://fastmail.fm) provides IMAP. I followed Fastmail's remarkably comprehensive instructions for setting Eudora up, and... well, it kind if works.
But:
I can't seem to send mail from Eudora and have it place itself properly into the IMAP mailbox. I have only one personality (<Dominant>) set up, which is instructed to send mail via Fastmail's SMTP server, and pick it up via IMAP. If I send mail from Eudora, it just ends up in the ordinary "Out" folder, instead of in the <Dominant> Mailbox's "Sent". If I log into Fastmail via their web interface, the mail I sent doesn't show up there either (I wouldn't expect it to, since it hasn't been stored in the right mailbox.)
Also, sending mail seems to send it straight away, not queue it in the Outbox to be sent later, which is not how I'm used to Eudora behaving. I don't know if this is a feature of using IMAP, or just a random quirk/unchecked option somewhere.
I have Eudora set up to poll for new mail every ten minutes when I'm online. However, in order to get it to "see" new mail which has arrived in my IMAP mailbox, I have to manually ask it to resynchronise the mailbox. Again, is this a feature of IMAP, or can I get it to behave more sensibly ? I'd like it to treat my IMAP mailbox as if it were a standard POP mailbox, and just show me any new mail that's arrived in the last ten minutes.
Lastly - and this is most annoying, since I'd expect it to be trivial to fix - my "Sent" folder displays for each mail therein a "Who" field. In all other mailboxes the Who field shows the mail's sender, which is what you want. In "Sent", though, I know who the sender is - me - and I'd like to be shown the recipient instead. (Please only answer this question if you know about Eudora - things like "well, you do it like this" in OE aren't helpful :) I know how to do it in OE.)
And I don't like the iconset in Eudora 6.1 - it's much more garish and ugly than the last version of Eudora I had (6.0, I think). I'm not expecting anyone to do anything about this, though :)
Saga Part the Third isn't terribly exciting reading - they picked up the notebook when they said they would, fixed it properly, delivered it back in five days.
However, because I'm a grumpy old git, I'll still be writing to complain to them about the service I had. What can I reasonably grumble about, though ?
The time it took them, obviously. They had my laptop for 2 months when they promised 7-10 days. They never once contacted me to update me on what was going on, I had to chase them up every couple of weeks.
One of the reasons given for the delay was the ordering of the new motherboard - yet I think they actually repaired the old one, not replaced it. The other reason was that they were dealing with red tape from their own insurance company: I need to work out a polite way of saying "I don't see why this should be made to be my problem".
When it was first returned to me, it was obvious that no one had bothered to check it, since the volume wheel they'd replaced didn't actually work.
They didn't warn me that they'd completely wipe my hard drive and reinstall Windows - as I said before, I'm not particularly surprised at this, I just feel they should warn people. And, incidentally, to those who suggested that perhaps they'd ghosted on an up-to-date version of Windows: when I first went on line... 53 critical updates.
Hmm. Anything else ? If I'm going to get my green crayon out to write a letter, I might as well have a really good go at them :)
And now, of course, I get to play the exciting game of trying to set all the right options to get XP to behave sensibly, and look nice. And the other game of downloading everything, ever, and setting it all up.
So... While my laptop was away, I changed email addresses, and the mail provider I now use (http://fastmail.fm) provides IMAP. I followed Fastmail's remarkably comprehensive instructions for setting Eudora up, and... well, it kind if works.
But:
I can't seem to send mail from Eudora and have it place itself properly into the IMAP mailbox. I have only one personality (<Dominant>) set up, which is instructed to send mail via Fastmail's SMTP server, and pick it up via IMAP. If I send mail from Eudora, it just ends up in the ordinary "Out" folder, instead of in the <Dominant> Mailbox's "Sent". If I log into Fastmail via their web interface, the mail I sent doesn't show up there either (I wouldn't expect it to, since it hasn't been stored in the right mailbox.)
Also, sending mail seems to send it straight away, not queue it in the Outbox to be sent later, which is not how I'm used to Eudora behaving. I don't know if this is a feature of using IMAP, or just a random quirk/unchecked option somewhere.
I have Eudora set up to poll for new mail every ten minutes when I'm online. However, in order to get it to "see" new mail which has arrived in my IMAP mailbox, I have to manually ask it to resynchronise the mailbox. Again, is this a feature of IMAP, or can I get it to behave more sensibly ? I'd like it to treat my IMAP mailbox as if it were a standard POP mailbox, and just show me any new mail that's arrived in the last ten minutes.
Lastly - and this is most annoying, since I'd expect it to be trivial to fix - my "Sent" folder displays for each mail therein a "Who" field. In all other mailboxes the Who field shows the mail's sender, which is what you want. In "Sent", though, I know who the sender is - me - and I'd like to be shown the recipient instead. (Please only answer this question if you know about Eudora - things like "well, you do it like this" in OE aren't helpful :) I know how to do it in OE.)
And I don't like the iconset in Eudora 6.1 - it's much more garish and ugly than the last version of Eudora I had (6.0, I think). I'm not expecting anyone to do anything about this, though :)
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no subject
Date: 2004-08-10 03:46 pm (UTC)Grr. Sorry - this sort of slapdash work makes IT administrators like me angry!
(Oh, and I'm drunk. Which probably does't help.)
I'd say that they cocked up. Silly damned fools. *grumbles*
Definitely something to ask about in that letter... ;-)