Every so often I see an article about the lost property that piles up on the Underground. The sheer quantity and variety of stuff people lose is staggering (and frequently inexplicable - how do you lose your false teeth on the tube?!)
I am a bit clumsy with property. I've left my wallet in a pub, I've dropped my wallet in the street. It's always worked its way back to me, sometimes involving considerable effort from generous members of the public. I once left a stack of scruffy papers (with two weeksworth of what-I-did-on-my-hoildays) folded up in the tray table of an internal New Zealand flight; the airline tracked them down and returned them to me.
But things left on First Great Wester trains and stations? Nope. never seen a single one of them again.
They still managed to be resolutely unapologetic.
Don't these people have training? I'd guess that (in general) everyone understands that cock-ups happen. It's the complete unwillingness of anyone to display interest, make an effort, or say sorry that makes customers so irate.
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timeasmymeasure
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Date: 2012-07-20 09:37 am (UTC)I am a bit clumsy with property. I've left my wallet in a pub, I've dropped my wallet in the street. It's always worked its way back to me, sometimes involving considerable effort from generous members of the public. I once left a stack of scruffy papers (with two weeksworth of what-I-did-on-my-hoildays) folded up in the tray table of an internal New Zealand flight; the airline tracked them down and returned them to me.
But things left on First Great Wester trains and stations? Nope. never seen a single one of them again.
They still managed to be resolutely unapologetic.
Don't these people have training? I'd guess that (in general) everyone understands that cock-ups happen. It's the complete unwillingness of anyone to display interest, make an effort, or say sorry that makes customers so irate.