One step at a time...

Date: 2002-11-19 05:32 am (UTC)
It's not the idea of being put on hold while they sort something out which I'm interested in. It's the actual *repeated* use of the same phrase.

A BWM needn't be a precursor to being put on hold. It might be while they wait for their computer to load the relevant file, or merely scattered through the conversation for no readily obvious reason.
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