...call centres are now largely internationalised. You may in fact be calling somewhere in Dehli, where operatives have been trained to speak English with a particular accent.
If trained with an American accent (as sometimes happens), they'll be much more likely to say, 'please hold while' than 'bear with me'... which could skew your statistics?
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timeasmymeasure
Slight problem witn this system...
Date: 2002-11-19 05:18 am (UTC)If trained with an American accent (as sometimes happens), they'll be much more likely to say, 'please hold while' than 'bear with me'... which could skew your statistics?