A New Game...
Nov. 19th, 2002 10:05 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ventaRing a large company, preferrably one with an incomprehensible 'on hold' system. Ntl are good for this. Ask some question that requires them to look something up, call someone else, organise a payment...
Count how many times they say "bear with me".
Divide by the number of minutes you spent actually talking to a real person. And get a Dave-Gorman-style bear-with-me-per-minute factor.
A conversation with Ntl the other day trying to persuade them that our bill was wrong (on the grounds that the figures on the bill didn't add up to anything like the total they'd added them up to) yielded an impressive:
7 / 13 = 0.536 bwmpm
Count how many times they say "bear with me".
Divide by the number of minutes you spent actually talking to a real person. And get a Dave-Gorman-style bear-with-me-per-minute factor.
A conversation with Ntl the other day trying to persuade them that our bill was wrong (on the grounds that the figures on the bill didn't add up to anything like the total they'd added them up to) yielded an impressive:
7 / 13 = 0.536 bwmpm
