You've got me hanging on the telephone
Feb. 2nd, 2009 10:29 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ventaIs it impolite to correct the grammar of someone in a callcentre ? (I didn't, but I wanted to since his mis-use actually completely threw me).
He asked me (after I'd explained why I was ringing) my name, my address, and the nature for my call.
The what ?
"The nature for your call."
He meant nature of, of course. I did think that, but given that I'd already explained at length what was wrong, I thought I must be misunderstanding.
After several rounds of "What?" "The nature for your call." "The nature?" "Yes" he eventually rephrased as "Why are you calling?"
I explained the whole thing again, and he did say "Oh yes", as if the long story I'd told him two minutes earlier was indeed vaguely familiar. He also scored approximately 1.25 bwmpm (number of times on average the phrase 'bear with me' is uttered per minute).
Bah. Stupid call-centre scripts which teach you only to parse information if presented in answer to a question.
He asked me (after I'd explained why I was ringing) my name, my address, and the nature for my call.
The what ?
"The nature for your call."
He meant nature of, of course. I did think that, but given that I'd already explained at length what was wrong, I thought I must be misunderstanding.
After several rounds of "What?" "The nature for your call." "The nature?" "Yes" he eventually rephrased as "Why are you calling?"
I explained the whole thing again, and he did say "Oh yes", as if the long story I'd told him two minutes earlier was indeed vaguely familiar. He also scored approximately 1.25 bwmpm (number of times on average the phrase 'bear with me' is uttered per minute).
Bah. Stupid call-centre scripts which teach you only to parse information if presented in answer to a question.
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*sigh*
Date: 2009-02-02 10:45 am (UTC)no subject
Date: 2009-02-02 10:56 am (UTC)Aye - partly because the call-handling systems they use usually don't allow entering data out of sequence ... with call centres, I usually try not to be too helpful, but deal with the questions in turn.
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Date: 2009-02-02 11:22 pm (UTC)