To be fair, I suspect the bit of civil service that 'knows' your previous local PO is not actually connected to the bit that processed your claim on the phone, so the bloke was telling the truth. That would be joined-up-thinking and thus is not possible within the benefits set-up. :) What's probably happened is that a separate system within DWP has looked at your NIno and found a PO still live, so inserted it automatically. No brains, computers.
I know the systems have moved on from when I was there (approaching 15 years ago) but we couldn't even call up a NIno from a previous claim using the ESJ databases then, we had to - in our particular office, anyway - walk 10 mins down the road to the former DHSS office & use a separate database to get it. Both live, both nationally networked - as far as technology allowed, anyway. It was a set of connected regional networks really, the national one came in just before I left. But anyway. Ridiculous levels of antitech going on there.
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timeasmymeasure
no subject
Date: 2007-06-14 11:48 am (UTC)I know the systems have moved on from when I was there (approaching 15 years ago) but we couldn't even call up a NIno from a previous claim using the ESJ databases then, we had to - in our particular office, anyway - walk 10 mins down the road to the former DHSS office & use a separate database to get it. Both live, both nationally networked - as far as technology allowed, anyway. It was a set of connected regional networks really, the national one came in just before I left. But anyway. Ridiculous levels of antitech going on there.