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Now it's getting scary...


Venta v. the AA, part 3.
(Part 1, Part 2)

I have just written a very snotty letter to the AA. The mother is busy checking it for me, to make sure I've said nothing libellous, and I was passing the time by phoning them to ask to whom I should address my grumblings.

This does, I suppose, at least make me realise that (contrary to my speculations the other day) people do call the AA for purposes other than to say "my car's broke".

However, I got my address. The spelling of building in which the AA's head office is apparently housed (Fanum House) seemed to be such a bizarre collection of letters that, ever suspicious, I thought I'd google to check.

As it happens, the spelling was right. But I found this, which is great. All hail our alien masters (who may or may not be running the AA, I'm not quite clear.)

Date: 2004-12-07 03:48 pm (UTC)
From: [identity profile] broadmeadow.livejournal.com
I believe that if you send your missive about the AA to the AA (rather than a 3rd party) then you cannot libel them, as that would require that you damage their reputation in some way. So you can say pretty much what you want. Yay!

Without checking the website

Date: 2004-12-07 03:51 pm (UTC)
From: [identity profile] wimble.livejournal.com
How do I get from Here to There
Can you get me accomodation when I arrive There? (I associate this more with the RAC, 'cos it's what my father used to do when we went on holiday.)
Can you get me insurance/breakdown cover? (My car's not broke, but it might be in future)
Can I have somebody to inspect this car? (Somebody else is selling me a car which might be broke)

And... ?

Re: Without checking the website

Date: 2004-12-07 03:58 pm (UTC)
From: [identity profile] venta.livejournal.com
Er, yeah, there are a fair few reasons. It's almost like I was joking, or summat.

Re: Without checking the website

Date: 2004-12-07 03:59 pm (UTC)
From: [identity profile] broadmeadow.livejournal.com
> or summat

Stop it! You have no discernable accent!

Re: Without checking the website

Date: 2004-12-07 04:01 pm (UTC)
From: [identity profile] venta.livejournal.com
You mean I don't have a discerning accent. It picks up phrases/vowels from anywhere! Och aye, the noo.

Re: Without checking the website

Date: 2004-12-08 12:00 am (UTC)
From: [identity profile] brrm.livejournal.com
The RAC, when I'm unfortunate enough to have to call them, have several numbers, one of which is a breakdown line. I can't remember the first question when they answered it, though :)

Count yourself lucky with the throttle - new-fangled modern cars have throttle-by-wire, where if the engine management computer (computers? in cars? Whatever next) decides it doesn't like the inputs it's getting, disables it. :)

Date: 2004-12-08 01:46 am (UTC)
From: [identity profile] phlebas.livejournal.com
The AA's HQ is in Memphis?

Date: 2004-12-08 01:51 am (UTC)
From: [identity profile] wimble.livejournal.com
It explains why everybody is walking.

Date: 2004-12-08 02:14 am (UTC)
From: [identity profile] venta.livejournal.com
Nearly right. Basingstoke.
(I'm afraid I didn't quite follow why it's in Memphis :)

Date: 2004-12-08 02:16 am (UTC)
From: [identity profile] phlebas.livejournal.com
I'm sending a letter
I'll send it right to you

Date: 2004-12-08 02:19 am (UTC)
From: [identity profile] onebyone.livejournal.com
Except that she's shown the letter to her mother.

Date: 2004-12-08 02:20 am (UTC)
From: [identity profile] onebyone.livejournal.com
Been there.

Date: 2004-12-08 02:25 am (UTC)
From: [identity profile] venta.livejournal.com
Duh!
Having written this last night, I'd forgotten the subject line ;)

Date: 2004-12-08 07:48 am (UTC)
From: [identity profile] lathany.livejournal.com
I have just written a very snotty letter to the AA

Would this be:

"Dear AA,

You suck.

Yours, Venta."

Date: 2004-12-08 07:51 am (UTC)
From: [identity profile] venta.livejournal.com
Um, no. It was very polite. I went for a detailing of their muppetry and a more-in-sorrow-than-in-anger "this is not the level of service I have been lead to expect from the AA"-style conclusion.

I don't have the moral highground very often, I thought I might as well enjoy it while I had ;)

Date: 2004-12-08 08:01 am (UTC)
From: [identity profile] wimble.livejournal.com
And, with luck, your moral highground will be worth 46 squid.

Date: 2004-12-08 08:03 am (UTC)
From: [identity profile] venta.livejournal.com
Well, since I'm not buying that kit, nor claiming I'm going to, that exact figure isn't all that relevant.

Date: 2004-12-08 08:29 am (UTC)
From: [identity profile] wimble.livejournal.com
You'd be able to buy a spare carburettor, which you could then mount and send back to them?

Date: 2004-12-08 02:44 pm (UTC)
From: (Anonymous)
Unfortunately, letters can be seen by other than the party to whom they are addressed, just as phonecalls may be overheard. There doesn't seem to have been a definitive case concerning the internet yet.

Date: 2004-12-09 02:18 am (UTC)
From: [identity profile] onebyone.livejournal.com
letters can be seen by other than the party to whom they are addressed, just as phonecalls may be overheard

Is it possible to accidentally libel/slander someone? I thought that "not malicious" was a valid defence in both cases.

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